Joined NAF Company for over 4years, responsible for providing high-quality customer service to the pharmaceutical department's clients, including resolving client issues, answering inquiries, handling daily calls and emails, monitoring daily operations of client products, etc. Also assisted clients with completing orders and tracking order status. Ensured clients received high-quality service experience, increased client satisfaction and loyalty towards the company. Established good relationships with clients, increasing their trust and loyalty towards the company. Reported to superiors regularly on client service status, client feedback, service process improvement, etc., to continuously improve client satisfaction and service quality.
Summary:
As a professional with rich experience in customer service and marketing, she possess excellent customer service skills, communication skills, problem-solving skills, as well as organizational and coordination skills. Her rich experience and skills make mean outstanding Customer Care, able to establish good relationships with clients, provide high-quality customer service, and ensure clients receive high-quality service experience. At the same time, her marketing experience enables me to better understand customer needs and market dynamics, providing more effective solutions and services for clients. In conclusion, her professional experience and skills achieve her an excellent Customer Care, creating greater value for the company and clients.
Ruby Chung