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Edith, a highly skilled professional with 25 years of experience in operations and customer services within the logistics industry, has been working as the Pharma Logistics Manager at NAF Pharma since 2020.
Passionate about pharma logistics, she eagerly embraces new challenges that come her way. As the Pharma Logistics Manager at NAF Pharma, Edith ensures outstanding customer service across all facets of the business. Edith improves internal processes among various departments and enhances external operations by carefully selecting top-notch global service providers. As a Quality Assurance (QA) professional, Edith is responsible for setting, maintaining, and implementing Standard Operating Procedures (SOPs). She handles customer complaints, addresses deviations from processes, and leads investigations into quality concerns.
Edith is a Certified Internal Auditor for both ISO 9001:2015 QMS and ISO 45001:2018 OHSMS. Her robust educational background includes a BA (Hons) in Logistics and Supply Chain Management from the University of Northumbria at Newcastle, UK and a certificate in Pharmaceutical and Healthcare Products Logistics from The University of Hong Kong.
